Most people who travel regularly will suffer the frustration of a flight being delayed at least once in their lives. However, if you are travelling from an EU country or to an EU country on an EU airline then you can expect to be compensated under the Denied Boarding Regulation.
Lets face it, air travel is not cheap, so why not claim back what you are owed! You do not need to get a solicitor involved, it is so easy to do it yourself!
So, do you qualify?
- Have you flown from an EU airport, or
- Have you flown into an EU airport from a non-EU airport on a EU based airline.
If you can answer yes to one of these, read on.
- Did you fly on a confirmed booking, and
- Did you check in on time, or at least 45 minutes prior to departure time if no check in time was provided
Great news! The airline is obliged to offer you assistance if your flight is expected to be delayed beyond a certain point.
Even if you don’t qualify under the EU Denied Boarding Regulation then check your conditions of carriage as the airline may still be liable for compensation and/or assistance.
When do you get it?
- If your flight is less than 1500 km (932 miles) and is delayed for over two hours
- If your flight is within the EU and is over 1500 km (932 miles) and is delayed for over three hours
- If your flight is not within the EU but is between 1500 km and 3500 km (932 miles and 2175 miles) and is delayed for over three hours
- If you are on any other flight that is delayed for over three hours
What do you get during your wait?
- Two free phone calls or emails (or faxes if anyone you know still uses them)
- Free meals and refreshments -the amount should be appropriate to the length of the delay
- If your delay is over night; free hotel and transfers to and from the hotel
- If your delay is for more than five hours; you can elect to be put of a different route or be reimbursed as if your flight had been cancelled.
What are you entitled to claim when you get home?
This very much depends on the distance of the flight and how long the delay was.
Use this helpful flight distance calculator to determine how far you were flying, then check out the table below to calculate what you are owed.
|Flight Distance||Delay||Compensation Due|
|Up to 1500 km (932 miles)||Over 3 hours||€250|
|Any flight within the EU over 1500 km (932 miles) OR any other flight between 1500 km – 3500 km (932 miles – 2175 miles)||Over 3 hours||€400|
|Over 3500 km (2175 miles)||Between 3 -4 hours||€300|
|Over 3500 km (2175 miles)||Over 4 hours||€600|
You have six years to submit your claim for compensation.
How do I make a claim?
Many of the airlines have their own online compensation forms for you to complete. Find below links to some of the most common airlines compensation forms (UK). If you need to write to them with your claim, make sure you include the following information;
- Your Name and Contact Details
- Date of Flight
- Departure Airport
- Arrival Airport
- Time of Flight
- Flight Number
- Flight distance (use calculator above)
- Delay period
- Compensation Amount (using table above)
|Jet2||Air France / KLM||Turkish Airlines||Swiss Air|
|Lufthansa||Iceland Air||Aegean Airlines||Air Baltic|
|FlyBe||Thomas Cook||Wizz Air|
Please note, the information provided in this post is based on research of the relevant EU Regulations. A Postcard Home does not make guarantees about the success of any claim based on the use of this information.
You may also like: